Frequently Asked Questions
Everything you need to know about our premium security and electronics solutions.
What is the standard shipping timeframe for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location, and you will receive a tracking number once your package departs our warehouse.
Do Lorex products come with a warranty?
Yes, all our electronic products include a standard 12-month manufacturer warranty that covers defects in materials and workmanship under normal use.
What is your return policy for open-box items?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the item in its original packaging. Please note that a restocking fee may apply for items that are not in their original condition.
Are the security cameras compatible with smart home systems?
Many of our latest models are compatible with Amazon Alexa and Google Assistant. Please check the specific product specifications page to confirm compatibility for a particular model.
How do I access technical support for my device?
You can access our 24/7 online help center for manuals and troubleshooting guides, or contact our technical support team via live chat or phone during standard business hours.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.